Policies · Full pack
Taurex Freight — Policy pack
29 documents covering everything UK law requires plus the trust signals customers expect plus AI-calling-agent transparency (first in UK freight). Every policy is editable in the admin panel and downloadable as Markdown or HTML.
Legal & Regulatory
Statutory documents required by UK law.
/legal/terms
Terms and Conditions
These Terms govern all business with Taurex Freight Ltd.
/legal/terms-b2c
Terms and Conditions — Consumer Customers (B2C)
If you are a private individual (not a business) shipping with Taurex — personal effects, expat moves, one-off imports — UK consumer law gives you extra rights.
/legal/privacy
Privacy Policy
Taurex Freight Ltd is the controller for your personal data.
/legal/cookies
Cookie Policy
We use the minimum cookies needed to make the site work, plus analytics and marketing that only run if you opt in.
/legal/bifa-trading-conditions
Standard Trading Conditions
This page has been superseded.
/legal/modern-slavery
Modern Slavery and Human Trafficking Statement
Taurex Freight's turnover is currently below the £36 million mandatory threshold under section 54 of the Modern Slavery Act 2015.
/legal/anti-bribery
Anti-Bribery and Corruption Policy
Taurex has zero tolerance for bribery — including 'facilitation payments' to customs and port officials, which are illegal in the UK with no exception.
/legal/sanctions-and-compliance
Sanctions Screening, KYC and AML Policy
Taurex Freight screens every counterparty, beneficial owner, vessel, and goods description against the UK Sanctions List (replaced the OFSI Consolidated List on 28 January 2026), plus UN, EU consolidated, and OFAC SDN.
/legal/acceptable-use
Acceptable Use Policy
Use our website, portal, and AI voice assistant for normal freight business — book, track, get quotes, message us.
/legal/whistleblowing
Whistleblowing Policy
If you see something wrong — fraud, bribery, modern slavery, sanctions breach, danger to safety, environmental harm — you can report it confidentially.
Service & Operations
How we run the business — what to expect, how we charge, how to file claims.
/policies/service-level-agreement
Service Level Agreement (SLA)
What you can expect from Taurex — how fast we respond, how we keep you updated, what happens if we miss.
/policies/cancellation-and-refund
Cancellation and Refund Policy
You can cancel a booking.
/policies/liability-and-insurance
Liability and Insurance Policy
Our liability for lost or damaged goods is legally capped — for sea ~£2/kg, road ~£8.
/policies/claims
Claims Procedure
If your goods are damaged, missing, or delayed, tell us as soon as you can — there are strict deadlines (14 days minimum, sometimes shorter).
/policies/dangerous-goods
Dangerous Goods Acceptance Policy
Dangerous goods (lithium batteries, flammables, gases, corrosives) can be shipped — but they must be declared in advance, packaged correctly, and shipped under the right mode regulations.
/policies/customs-and-trade
Customs and Trade Compliance Policy
We handle UK customs entries on your behalf — but you remain legally responsible for the accuracy of the declaration.
/policies/pricing-and-surcharges
Pricing and Surcharge Policy
Freight prices move every day — fuel, currency, port charges, peak season.
/policies/data-retention
Data Retention Policy
We keep data only as long as we need it — to do our job, comply with HMRC and AML laws, and defend ourselves in disputes.
/policies/environmental-esg
Environmental, Social and Governance (ESG) Policy
Freight has a real environmental impact — fuel, emissions, packaging waste.
Customer Trust
Complaints, force majeure, and how disputes are resolved fairly.
/policies/complaints
Complaints Procedure
If we got something wrong, tell us — we want to know.
/policies/force-majeure
Force Majeure Policy
Force majeure means events nobody could have planned for — wars, port closures, pandemics, government bans, severe weather.
/policies/dispute-resolution
Dispute Resolution Policy
If we disagree on something we couldn't sort through the complaints process, here's the ladder — from cheapest and fastest (mediation, small claims) to slowest and most expensive (full court action).
AI Calling Agent
Disclosure, recording, limitations, handoff, training data, scripts, and escalation. First-in-UK-freight transparency.
/policies/ai-disclosure
AI Voice Assistant — Disclosure Policy
When you call us, you might first talk to our AI assistant — it sounds human but it is NOT.
/policies/call-recording
Call Recording and Voice Data Policy
We record calls to and from our AI assistant.
/policies/ai-limitations
AI Voice Assistant — Limitations Policy
Our AI is helpful but it has limits.
/policies/human-handoff
Human Handoff Policy
You can ask for a real person at any time during an AI call — we transfer you straight away, no questions, no delays.
/policies/ai-training-data
AI Training Data Policy
By default we do NOT use your calls to train AI models.
/policies/ai-call-scripts
AI Voice Assistant — Call Scripts and Greetings
Published for transparency — the actual scripts our AI uses to open and close calls, ask for verification, give an indicative quote, transfer to a human, and end gracefully.
/policies/ai-escalation-rules
AI Voice Assistant — Escalation Rules
Published for transparency — the trigger words, sentiment signals, context flags, and confidence thresholds that force the AI to hand the call to a human.
29 policies · legal, compliance and operational documents.